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Shipping Policy
Free 3 Day shipping guidelines:
Free 3-Day Shipping for qualifying shipments within the U.S.:
Domestic Shipping:
Your order confirmation (the one you receive at your email address after placing your order) will be reworked by our shipping department to the appropriate level of service based on where the package is being shipped. Currently, all orders are confirmed with UPS-Ground Shipment Level of Service to USA 48 contiguous states. If necessary, orders are manually modified to the appropriate level of service after receipt of your order. You will be notified via e-mail, and, if you approve the changes, the order will be shipped accordingly.
Please note: We reserve the right to hold or cancel suspicious or fraudulent orders without notifying the customer
International Shipping
Shipping and Handling Important Information
Delivery of your order is very important to us. Most orders are shipped from our CA, USA warehouse by United Parcel Service (UPS), FedEx and USPS. Occasionally, we may have to backorder a hard-to-find part or ship from an affliated warehouse. However, this is the exception. Please refer to shipping and handling charges applied towards helmet and accessory purchases for specific destinations. We have most items in stock and ready to ship within two days from receipt of your order. Some Closeout items may take longer to process as they will be shipped from another warehouse. Please be aware that UPS and FedEx do not consider Saturday or Sunday Regular Working Days. Orders placed from Alaska and Hawaii will be processed immediately.
Air Freight Terms and Conditions
The Guaranteed Service remedy set forth in the below paragraph is not provided for shipments that are delayed due in whole or in part to:
Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond UPS’s control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond UPS’s control.
*Please read the entire policy before you Return/Exchange any items*
RETURN/EXCHANGE POLICY
We guarantee all products to be first quality.
Returns/Exchanges: For items received damaged or if we ship the wrong size by mistake you will have 5 days to contact us from the time the package is delivered. We DO NOT issue call tags for merchandise, and you must pay the return shipment cost.
All items are 100% refundable within 2 weeks (10 business days) of receiving except for the original shipping/handling charges and a $5 processing/handling fee for returns only provided that all items returned are in the same condition (unused) as when originally shipped and in the complete original packaging. If you received Free Freight you will be credited less freight charges incurred by The Bell Store. Under special circumstances you may return with prior approval after 10 days but there is a 20% re-shelving fee.
For refunds and/or credits, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If an exchange is occurring and the order complies with the free freight program no shipping charge will be applied. Exchanges on Vintage Collectible helmets are permitted for same model and color helmets only. Otherwise, any Vintage Collectible helmet will be refundable with a 20% re-shelving fee within 10 days of receiving. There is a 20% re-shelving fee on any closeout/clearance item being returned for credit, but exchanges for same model or dollar value is permit able. Sorry no returns or exchanges on special order items – all sales are final. There is a 10% Restock fee on all returned Auto Helmets and 20% Restock fee on all returned Ski Helmets.
To Return or Exchange any merchandise, please follow these easy steps:
* Before returning/exchanging any items, you must write the RA number on the outside of the box so we know to accept this upon delivery. The RA # for your order is RA – (followed by your 5 or 6 digit order number). If there is no RA number listed the package will be refused.
* Use the original carton if it is good shape, or use a good solid carton. Package securely to avoid damage during shipment and include all original packing materials (restocking fees may apply for missing or items damaged during return shipment).
* Include a photocopy of the invoice that was shipped with your order. On the photocopied invoice please write what you would like done.
* Address the package to:
Helmet Returns
949 Newhall St.
Costa Mesa, CA 92627
* Ship your package with a reputable company. Remember to insure your package for loss or damage in transit as the carrier assumes responsibility of your package until it is delivered to us. Please use a carrier that offers a tracking number and get this when shipping merchandise back. This is to help locate lost packages.
Please allow sufficient time for your shipment to be delivered (normally 5-10 days). Once we receive your shipment, we will credit your account or process an exchange within 7-10 business days upon receiving goods. All returns will receive a $5.00 processing/handling fee.
Please note all warranty issues are handled by the manufacturer directly per the manufactures request/policy. We are happy to take all the information and pass it on to the manufacturer so all warranty issues are processed ASAP