PROPER HELMET FIT Measuring the head is a starting point for the entire sizing procedure. Due to varying shapes, heads that are apparently the same size when measured by a tape may not necessarily fit the same size helmet. A small metal tape measure, or a cloth tape may be used to make your initial measurement. The circumference of the head should be measured at a point approximately one inch above the eyebrows in front, and at a point in the back of the head that results in the largest possible measurement. Take several measurements, to make sure you have the largest one. PLEASE NOTE THAT THIS IS A ROUGH GUIDE AND NOT EXACT. THE SHAPE OF YOUR HEAD IS AS IMPORTANT AS THE MEASUREMENT WHICH MAY AFFECT FINAL FIT! PLEASE CLICK HERE FOR FULL SIZING CHARTS AND HELMET FITTING TIPS. back to top RETURN POLICY  Returns/Exchanges:   Please read the entire policy before you Return/Exchange.   To return or exchange a helmet, please send back the product, unused, in its original package any method you'd like. Include with the helmet a photocopy of the invoice that was shipped with your order. On the photocopied invoice please write what you would like done. The RA # for your order is RA – (your order/Invoice Number located on the other side of this page towards the top).  Please write the RA number on the outside of your box so we know to accept it upon delivery.              RETURN/EXCHANGE POLICY   We guarantee all products to be first quality.   Returns/Exchanges:  For items received damaged or if "WE" ship the wrong size you will have 5 days to contact us from the time the package is delivered. After 5 days, we will not be able to file a claim with our shipping company so there will be no refund or exchange on items after that time.  We DO NOT issue call tags for merchandise, and you must pay the return shipment cost. All items are 100% refundable within 2 weeks (10 business days) of receiving except for the original shipping/handling charges and a $5 processing/handling fee for returns only provided that all items returned are in the same condition (unused) as when originally shipped and in the complete original packaging.  If you received Free Freight you will be credited less freight charges incurred by The Bell Store.  Under special circumstances you may return with prior approval after 10 days but there is a 20% re-shelving fee.   If an exchange is occurring and the order complies with the free freight program no shipping charge will be applied.  Exchanges on Vintage Collectible helmets are permitted for same model and color helmets only. Otherwise, any Vintage Collectible helmet will be refundable with a 20% re-shelving fee within 10 days of receiving.   There is a 20% re-shelving fee on any closeout/clearance item being returned for credit, but exchanges for same model or dollar value is permit able. Sorry no returns or exchanges on special order items – all sales are final.  There is a 10% Restock fee on all returned Auto Helmets and 20% Restock fee on all returned Ski Helmets.   To Return or Exchange any merchandise, please follow these easy steps:               *           Before returning/exchanging any items, you must write the RA number (which is located on the 1st paragraph of this form in bold and underlined writing) on the outside of the box so we know to accept this upon delivery.  If there is no RA number listed the package will be refused.             *           Use the original carton if it is good shape, or use a good solid carton. Package securely to avoid damage during shipment, include all original packing materials.             *           Include a copy of the original invoice with the credit card number that was inside the carton. Please write on the invoice what you would like done.             *           Address the package to:                            Helmet Returns                            949 Newhall St.                            Costa Mesa, CA 92627             *           Ship your package with a reputable company.  Remember to insure your package for loss or damage in transit as the carrier assumes responsibility of your package until it is delivered to us.  Please use a carrier that offers a tracking number and get this when shipping merchandise back.  This is to help locate lost packages. Please allow sufficient time for your shipment to be delivered (normally 5-10 days). Once we receive your shipment, we will credit your account or process an exchange within 7-10 business days upon receiving goods.  All returns will receive a $5.00 processing/handling fee Please note all warranty issues are handled by the manufacture directly per the manufactures request/policy.  We are happy to take all the information and pass it on to the manufacture so all warranty issues are processed ASAP.back to top USER FRIENDLY PHOTO LINKS This website incorporates a color photo for almost all accessory items.  Once at the helmet of choice accessory items, please click on the underlined color text in the ordering table to view a product photo.  Use your browser's 'back' button to return to the previous page. back to top ORDER USING SECURE ONLINE SHOPPING CART Secure Online ordering of all products is available by clicking on the red "Buy" buttons and following the directions that will be displayed as you go.  Please fill the online order form out correctly, we will need the following information: 1) The name as it appears on the credit card. This is the embossed name of the issued user (Please do not put the Issuing Bank Name). 2) We need the Exact Billing Address. (Where you receive your Bank Statement). 3) We need Your Shipping Address (if different than the billing address). If you are having the goods sent to work place, please include the company name. Please add Suite Numbers, Apartment Numbers, or any Special Address Information. Please double check all your information prior submitting your order. 4) We need a current phone number so our sales staff, UPS, or FEDEX can contact you regarding your shipment if needed. Credit Card transactions are encrypted to ensure confidentiality and orders are processed promptly. back to top ORDER BY FAX To order by fax, print and fill out the order by fax form then fax it to us at (949) 574-2895 (California, USA).  We will call or email to confirm that we received your order. If ordering via FAX, please list detailed descriptions of the parts you are requesting using black ink. back to top ORDER BY MAIL Print and fill out the order by fax form referred to above and send it with a bank check or money order (made payable to Bell Helmets, see Payment Method below). Postal Address Helmet Support 949 Newhall St. Costa Mesa, Ca. 92627 back to top SPECIAL ORDER ITEMS          All Special order items are non-returnable / non-refundable and           non-exchangable.  All sales are final.            All Special order items could take up to 10 - 14 days to be received.      PAYMENT METHOD We presently accept Master Card, Visa, American Express, and Discover. We also accept Money Orders or Guaranteed Bank Checks for Mail in Orders. We accept personal checks; however, personal checks WILL cause a delay in shipping while the check clears the bank. Please make all money drafts payable to "Bell Helmets" back to top CALIFORNIA ORDERS California Orders must also add 9.25% for sales tax. back to top CUSTOMER SERVICE QUESTIONS For customer service issues regarding returns or exchanges, please e-mail us at returns@sbcglobal.net - this is to check status on a return, exchange or a pending credit.  For all other issues not related to returns/exchanges please e-mail us at support@bellhelmets.com.    Please include the e-mail address you wish to be contacted at!   back to top ORDER TRACKING All orders will be shipped within two business days from placement of your order. If a problem exists, we will notify you regarding your order either by telephone or a return e-mail. The e-mail address you provide will be used for tracking your package, and we will send you a return email, if shipped via UPS or FEDEX, with your package information. Please use an e-mail address that you check regularly when placing your order, so that you can get this information.  Please note if your email was not entered correctly when you placed the order we have know way of knowing as the tracking is automatically sent via the UPS/FEDEX software.  If you do not receive the tracking information and the address was entered correctly you may have a blocker so it could be in the junk mail box. We can not give tracking numbers out via the phone, you will need to send an email to helmetshipping123@sbcglobal.net for the number(s) and we will try to get you these by the end of the work day.   back to top CONFIDENTIALITY Your personal information will not be sold or exchanged. back to top

HELMET / SHIELD CLEANING INSTRUCTIONS

Matte Finish Helmets – we recommend washing and cleaning these types of coated helmets with soap and water only.  Warm water seems to work the best and No cleaners.
 
Iridium Shields - we recommend washing and cleaning these types of coated shields with soap and water only.  Warm water seems to work the best and No cleaners.
 
Smoke Shields - we recommend washing and cleaning these types of coated shields with soap and water only.  Warm water seems to work the best and No cleaners.
 

Order Cancellation Policy 

Before completing your purchase, please confirm that you have selected the correct item(s), Color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process the orders, once an order is placed it is generally processed & shipped immediately therefore we have a no cancellation policy after an order has been placed.  A $5.00 processing fee will be charged to all cancelled orders after the order is "In Process".